Effective Date: 30th August 2024

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1. Introduction

Welcome to KL Highland Supplies! We are committed to providing you with the best shopping experience possible. This Shipping Policy outlines the terms and conditions related to shipping for our customers in Malaysia. By placing an order with us, you agree to the following terms.

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2. Shipping Locations

We currently ship to addresses within Malaysia, including both Peninsular Malaysia and East Malaysia (Sabah and Sarawak). Unfortunately, we do not offer international shipping at this time.

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3. Shipping Costs

• Peninsular Malaysia:
  • Standard Shipping: Based on Item weight.
  • Express Shipping: Available upon request.
• East Malaysia (Sabah and Sarawak):
  • Standard Shipping: Based on Item weight.
  • Express Shipping: Available upon request.
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4. Processing Time

Orders are processed within 2-3 business days after payment is confirmed. Processing times may vary during peak seasons or promotional periods. Please allow additional time for order processing during these periods.
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5. Delivery Time

• Peninsular Malaysia:
  • Standard Shipping: Typically 5 to 7 business days
  • Express Shipping: Typically 2 to 3 business days
• East Malaysia (Sabah and Sarawak):
  • Standard Shipping: Typically 7 to 12 business days
  • Express Shipping: Typically 4 to 7 business days

Please note that delivery times are estimates and may vary based on factors such as location, weather conditions, and logistical issues.
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6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our courier’s website.
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7. Delivery Issues

If your order has not arrived within the estimated delivery time or if you experience any issues with your delivery, please contact our customer service team at support@klhs.com.my. We will work to resolve any issues as quickly as possible.
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8. Shipping Restrictions

We reserve the right to refuse shipping to certain locations or addresses based on shipping restrictions or issues. If we are unable to fulfill your order, we will contact you to arrange a refund or an alternative solution.
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9. Return and Exchange Policy

For information on returns and exchanges, please refer to our Return Policy. Items must be returned in their original condition and packaging. Shipping costs for returns are the responsibility of the customer unless otherwise specified.
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10. Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

• Email: support@klhs.com.my
• Phone: 013 3752281
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Thank you for shopping with KL Highland Supplies. We appreciate your business!

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KL Highland Supplies

https://www.KLHS.com.my

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