Effective Date: 30th August 2024

‍

Thank you for shopping with KL Highland Supplies. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund policy below.
‍

1. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• Product Condition: The product must be unused, in its original condition, and in its original packaging.
• Timeframe: Refund requests must be made within 5 days from the date of purchase.
• Proof of Purchase: A valid receipt or proof of purchase must be provided.
  ‍

2. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Customized or personalized products
• Perishable goods
• Digital products or services
• Clearance or sale items
  ‍

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email us at support@klhs.com.my with your order number, a brief description of the issue, and any supporting documents or photos.
2. Return Instructions: We will provide instructions on how to return the product if applicable.
3. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or defective item).
   ‍

4. Refund Processing

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original method of payment. Please allow 10 business days for the refund to appear on your account.
  ‍

5. Exchanges

If you would like to exchange an item, please follow the same process as outlined for refunds. Exchanges are subject to product availability.
‍

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

• Email: support@klhs.com.my
• Phone: 013 3752281
  ‍

Thank you for your understanding and for choosing KL Highland Supplies.

‍

‍