At KL Highland Supplies, we respect your privacy and comply with data protection laws including the Personal Data Protection Act (PDPA) in Malaysia and applicable international privacy standards such as GDPR.
If you wish to request the deletion of your personal data from our records, please follow the instructions below.
What data can be deleted
Upon your request, we can delete the following types of personal data (subject to legal retention requirements):
- Customer account information
- Order history and billing information
- Email subscriptions
- Marketing and promotional data
- Chat or support communication history
- Any other personally identifiable information stored in our systems
How to submit a data deletion request
1. Email request
Send us an email at support@klhs.com.my.
Use the subject line: "Data Deletion Request"
In your email, please include:
- Your full name
- Email address used for orders or account
- Order number(s) (if applicable)
2. Contact form (optional)
If available, you may submit a request through our Contact Us page. Clearly state in your message that you are requesting data deletion.
3. Verification process
For your protection, we will verify your identity before processing the deletion. This may include:
- Confirming your email address
- Confirming recent orders or account activity
What happens after deletion
- Your customer account and personal data will be permanently deleted from our systems.
- Order history required for tax, legal, or financial reporting may be retained in anonymized form where necessary.
- After deletion, you will no longer receive marketing communications from us.
Third-party services
If you interacted with our services via Instagram, Facebook, Google, or other third-party platforms, you should also remove permissions through those platforms directly.
Questions or concerns?
If you have any questions about how we handle data deletion, please contact us:
- Email: support@klhs.com.my
- Phone: 013 375 2281
Thank you for trusting KL Highland Supplies.
We are committed to safeguarding your privacy and handling your information responsibly.
